Welcome to M2O Industries. 

While we do our best to manufacture a quality product, we also understand that sometimes - stuff just happens!

We have included the information below to make your warranty experience as easy as possible. We want to get you back out on your adventure as soon as possible!

Please note that the consumer laws of the state or country where you live may influence the specific warranty covering your product.

Terms of Limited Lifetime Warranty: 

This Limited Lifetime Warranty applies only to the original owner of an M2O product and is not transferable to subsequent owners.

When purchasing an M2O product, please ensure you keep your sales receipt and any other proof of purchase.

To make a warranty claim, please return your product to the retailer you originally purchased it from, along with the proof of purchase. Your retailer will communicate with M2O in relation to your warranty claim.

M2O products are warranted against manufacturing defects in materials and/or workmanship for the lifetime of the product while it is in the possession of the original owner.

M2O products are not warranted if:

(i) Goods are not properly maintained

(ii) Guidelines or instructions for use and care are not correctly followed

(iii) Goods are used for a purpose other than the one specified by the vendor

(iv) Goods have been used after a defect has become apparent or would have become apparent to a reasonably prudent user

(v) Damage correlates with fair wear and tear or accident

(vi) Goods have been abused

(vii) Goods have been neglected

(viii) Goods have been improperly repaired

(ix) Goods have been altered or modified

(x) Goods have been subjected to abnormal, excessive or improper use

All labour charges for warranty service, including the transfer of products and/or any installation of new components, are the responsibility of the product’s’ owner.

Some components may not be available for older models, due to product evolution and obsolescence.

For claims under this Limited Lifetime Warranty, M2O has the option to repair a defective product or replace it with the same or most similar product available.

To the extent permissible by law, M2O excludes all representations or warranties not expressly set out in these terms.

To the extent permissible by law, M2O’s liability for breach of any warranty set out in these terms. Any warranty which M2O is not entitled to exclude is limited to, at the option of M2O the:

  • Replacement of the Product; or
  • Repair of the Product; or
  • Refund of the cost of the Product. 

The benefits provided to you by the warranties contained in this clause are in addition to other rights and remedies available to you under the law. M2O's Products come with guarantees that cannot be excluded under various laws (such as the Australian Consumer Law).

This warranty shall cease and M2O shall thereafter in no circumstances be liable under the terms of this warranty if the workmanship is repaired, altered or overhauled without M2O’s consent.

Please refer to the documents included with your M2O product for possible further information.

This Limited Lifetime Warranty gives the consumer specific legal rights. The consumer may also have other legal rights, which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to your circumstances. 

Limited Lifetime Warranty is not meant to suggest or imply that products can’t be broken or will last forever. It does mean that the product is covered subject to the terms of the Limited Lifetime Warranty.

We always strive to have a happy customer. If for any reason you feel your concerns have not been adequately addressed, please send an email to info@m2oindustries.com so that we can work towards a mutually satisfactory outcome. 

Kind Regards, 

Your M2O Team